Most of the content of this blog post came from Tim Anstead, our property manager at CCC who, along with a great facility team created a superheroic effort to the church for services this week! Check it out and give them a high-five sometime!
The Property Care team doesn’t often seek attention for the work they do, but sometimes it’s great to have a reason to lift them up.
Although most people won’t notice it, we had a major HVAC failure yesterday about noon that caused tens, perhaps even hundreds of gallons of filthy, rusty water to gush from the air handlers located on each side of the upper Worship Center hallway. The mechanical rooms were flooded, and the water cascaded down through the floor and into the lower WC hallways and down the inside walls of the Worship Center.
It was really, really bad news.
The Property Care team responded perfectly. The custodial team immediately began containing the water, and after locating the source of the problem, they contacted me and DJ. We were able to close the water valves to the HVAC less than 20 minutes after the leak began. Twenty minutes seems like a long time, but believe me, we were amazingly blessed by that kind of response. Unfortunately, we now had a really wet building, and the two air handlers that serve the Worship Center were out of commission. (meaning no heat for Sunday Morning when we expect a 0 degree morning.) Because of the type of damage, getting the air handlers fixed was a long shot. It was shaping up to be a cold Sunday morning at church.
God is faithful, though. Within an hour we had Thermal Services onsite to address the frozen HVAC coils, we had Service Master onsite to handle the water extraction and clean-up, and we had BSSI (controls programmers) onsite to determine why the problem occurred in the first place. Against long odds, Thermal diagnosed and repaired the system so it could be in use this morning, Service Master extracted the water and got everything dried out for this morning, and BSSI found the source of the problem and worked long into the night to correct what they had found.
Thanks to the excellent response by Nick, Perry, Dave, Isaac, DJ, Dale from Thermal, Dave from Service Master, and Ty from BSSI, the people coming to church this morning will likely not know how close we came to property disaster yesterday. The team worked well together, and the results far exceeded the expectations I had when I first saw the true extent of the problem. What a great confirmation that even with when things break bad, we serve a God that gives us the people and resources we need to get it right in order to serve the people in His Kingdom.
We’ve got some wall and carpet damage that will need to be repaired over the next week or so, but without the quick, well-performed actions of our property staff and contractors, today could have looked far different than it does. So please, when you see the Property Care team over the next few days, give them a pat on the back, they certainly deserve it.